Subscription FAQs

How do I manage my subscription?

You can skip an order or cancel a standard product subscription by logging into your account. Click the 'Account' icon in the top right bar of our website and log in, then click manage subscription. Then click subscriptions in the top header bar and choose the product that you would like to skip or cancel. Please note you must be on subscriptions tab to be able to cancel the subscription. If you're in the "Upcoming Order" tab, you need to click on the product first and then the cancel subscription option will be available. 

How do I change my delivery date?

Click the ‘Account' icon in the top bar of our website and log in, then click ‘manage my subscription’ then click subscriptions in the top header bar. There you will see all your active subscriptions. Choose the subscription you would like to edit. From there it’s easy to change the order delivery date and the order frequency. 

Can I cancel my subscription?

We hope you experience the results you’re looking for, but if you do decide to cancel your subscription then you can do so at any time via your online account or by calling the Customer Care team on 07432 471452 (whatsapp). There are no strings attached with our subscription service, so you won’t be charged again after that point.

To cancel your subscription online, click ‘Account' icon in the top bar of our website, enter your email address linked to the order, then the 4 digit login code which will be sent to you

  1. On the Subscriptions tab, select the subscription to be canceled.
  2. Scroll to the bottom of the page and click Cancel subscription. If required, provide a cancelation reason and click Next to proceed.
  3. Click Cancel to confirm.

 

What if I take my supplements more or less frequently?

It’s important to take most of our supplements every day to maintain levels of the active ingredient in your body. If you would like to take more or less each month you can easily adjust the frequency of each order via your online account.  Click ‘mange my subscription’ and then click subscription in the top header bar. There you will see all your active subscriptions. Choose the subscription you would like to edit. From there it’s easy to change the order frequency.

Subscription Terms & Conditions - Valid until 31st December 2024.

Discounts cannot be combined with any other offers or used on an existing subscription.

Advice

Supplements from Innopure should be consumed as part of a healthy and balanced diet and lifestyle. If you are taking any prescribed medication or have any medical conditions, please consult your doctor or pharmacist before taking vitamins or supplements.

Questions

Please email us at care@innopure.co.uk or whatsapp 07432 471452.

Our Customer Care Team is available from 9.00am to 5.00pm, Monday to Thursday and 9.00am - 4.30pm Friday.